Where is the headquarters located?
The corporate office is located in Charlotte, NC. Their address is PO Box 482000, Charlotte NC 28269.

How long has AutoLending Network been in business?
The principles who organized the Network have been helping consumers find auto loans since 1997.

Is there an auto dealer near me?
Yes, if we advertised in your area, then we most likely have a dealer near you.

Can you help me buy a house, RV, boat, jet ski, etc.?
No.

Can you refinance my current loan?
No.

I already have a car picked out. Can you provide a loan for me?
No, our services only work through our participating auto dealers.

Can I leave an application for someone else?
Yes, but we must have verbal permission from the person the application is for.

Who authorized you to pull my credit report?
We have NOT pulled your credit report. You were pre-qualified because you satisfied initial credit criteria for this offer.

How many credit reports will be pulled?
Normally only one credit report is pulled per application.

If I am pre-qualified, why do you still need to pull my credit report and ask me these questions?
You satisfied initial credit criteria, which pre-qualified you for a minimum amount of credit. This application plus your credit report are used to verify your credit and determine how much credit can be extended.

What if I don't qualify for a loan?
If we can't find a lender in our network who meets your needs, we will notify you almost immediately.

What are your approval rates?
Our participating dealerships have a high acceptance rate due to the network of lenders with expertise in special finance programs. (Encourage the customer to complete an application.)

How much will I qualify for?
Each loan is evaluated on an individual basis. Your information will be forwarded to a financial specialist in your area who will review your information and call to discuss the details of your loan.

I know there is wrong information in my credit report.
When the credit specialist calls you back you can explain to them the problems with the information in your file.

What will my interest rate be?
Interest rates vary from customer to customer depending upon a number of factors including: the vehicle you select, its mileage, your personal job and credit history, present earnings and capacity to repay your loan. The financial specialist who follows up with you will be able to discuss your individual rate more specifically.

Can I get a loan with no money down?
Participating lenders have a variety of programs that meet individual needs. The financial specialist who follows up with you will be able to inform you what your loan package will entail.
(In most cases some down payment is required; however each application is evaluated individually, so the amount does vary.)

Will I be able to get a loan using just my trade as down payment?
That may be possible. The decision will be made based upon a number of factors including your trade. You can discuss the details of your loan with the financial specialist who follows up with you.

Will I be able to get a loan using just my trade as down payment?
That may be possible. The decision will be made based upon a number of factors including your trade. You can discuss the details of your loan with the financial specialist who follows up with you.

Do your associated dealerships take trade-ins?
The dealerships we work with accept any vehicle for a trade–in, whether it is running or not.

What type of car can I get?
The dealerships we work handle all makes and models. If they do not have exactly what you are looking for, they have experts who can go out and get it for you.

Where or who can I buy my car from?
We will have one of the loan processors from the regional processing center located in your area follow up with you about your purchase options.

Will you share or sell my information?
We DO NOT sell or share any personal information about you to or with any person or organization except: as authorized by you, to participating Lenders, automotive professionals or other parties involved in your transaction, or as may be required by law or court order. A complete copy of our privacy policy will be sent to you in the mail.

How many people will call me?
Generally only one financial specialist in your area will call you

How secure will my information be?
AutoLending Network uses the most secure technology available to ensure that the data you provide us remains absolutely confidential and secure.

Can you delete my information?
We must maintain a record of your inquiry to comply with state and federal record retention laws. This is also consistent with our privacy policy. Should a state or federal regulator request records of consumers who completed an application, as a regulated entity, we must comply with that request to produce any such records.

I already placed my application, but I want to change, update …..
We are unable to make changes here at the call center because your application has already been submitted for processing. Let me take you name and number and I will have a financial specialist follow up with you to update your information.

How do I cancel my request for a loan?
If previously sent - Your loan request has been already been referred to a processing center in your area. You must contact that processing center directly to cancel your request now. You should be receiving either a phone call or a letter by mail which will have that center’s contact information.
If still in process – (Submit as an incomplete application along with a note that the customers wishes to cancel their loan request.)

Am I obligated to accept an offer?
You are under no obligation to accept a loan offer that is presented to you.

How soon will I know if I've been approved?
A financial specialist should be contacting you within 3 days but it could be as soon as today.

Is there a number I can call to check on the status of my application?
A financial specialist should be contacting you within 3 days but it could be as soon as today. If you have not heard back from them at that point you may call back to this same number to inquire. (If app was taken less than 3 days: I’m sorry sir/ma’am, you have not waited long enough for the normal application process to begin.)

Are there any fees?
Our service is absolutely free. If you do chose to accept a loan offer there may be fees associated with your loan which will be detailed in your loan offer.

How does AutoLending Network get paid?
AutoLending Network does not charge you, the consumer, any fees for its services. Our revenue is earned from our participating lenders and dealers.

Can I leave an application for my spouse or someone else?
Yes, but we must have verbal permission from the person the application is for.

Can I have a co-applicant? Can my spouse call you back with his/her information as co-applicant?
Yes.

Does having a co-borrower improve my chances of finding a loan?
Including a co-borrower on your application may or may not affect your chances of being approved. Lenders will consider the applicant’s personal work and credit history along with their capacity to repay the loan. Before you decide whether or not to include a co-borrower on your application you may want to wait to speak with the financial specialist.

Can the co-applicant be less than 18 years old?
Federal law requires all participants on a loan to be 18 years of age before being able to legally sign an agreement.

Who are your lenders?
AutoLending Network works with many of the most respected lenders in the United States. You probably know many of them. Some you may not be as familiar with. One thing all of our lenders have in common is that they're dedicated to providing the best service and competitive rates.